FAQ
ULTIMATE GUIDE
GOT QUESTIONS? WE GOT YOU!
How discreet is the delivery of products or medications?
Our packaging is completely discreet, with no branding or indication of the contents. Your order will arrive in plain, unmarked packaging to ensure your privacy.
Can I trust that my medical concerns will be handled discreetly and professionally?
Yes, our His Health physicians are trained to handle all medical concerns with the utmost discretion and professionalism, ensuring you feel respected and cared for.
How can I be sure I’m receiving quality care if everything is online?
We use the latest telemedicine technologies to ensure you receive the same quality of care as an in-person visit, including secure video consultations and thorough follow-ups. You will be treated by board-certified, U.S.-trained physicians who provide expert care tailored to your needs.
What steps do you take to ensure the medications and products are safe and effective?
All our medications are sourced exclusively from FDA-approved facilities and dispensed through pharmacies accredited by the American Board of Pharmacy, such as Proficient Rx. This ensures the highest safety and quality standards for your treatments.
What should I do if I’m unsure or uncomfortable with my treatment plan?
You can always reach out directly to the His Health physician you selected or schedule a follow-up consultation to discuss your concerns. Your comfort and confidence in your treatment are our top priorities.
Is it normal to feel anxious about seeking help for men’s health issues?
Yes, it’s completely normal. We know this is difficult to talk about, but it’s more common than you think, and we’re here to help. Many men feel apprehensive about discussing health concerns, but our compassionate team is here to support you every step of the way, without judgment.
How do you support men who are dealing with sensitive health issues like sexual health or mental health?
Our His Health physicians are trained to handle sensitive issues with empathy and care. We provide a safe space for you to discuss your concerns openly and receive the support you need.
How quickly can I get an appointment with a doctor?
You can typically schedule a same-day or next-day appointment, depending on availability, ensuring you get the care you need promptly.
Is it easy to get a second opinion if I’m unsure about the advice I received?
Yes, you can easily request a second opinion from another qualified His Health physician within our network to ensure you feel confident in your treatment plan. We can also refer you to a specialist in your area if needed or requested.